At Bharat Kirana, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the data you provide to us through the "Bharat Kirana" Grocery App. By using our app, you agree to the terms and practices described in this policy.
1. Information We Collect
We collect the following types of information to facilitate the use of our app and provide a personalized shopping experience:
a. Personal Information:
- Full Name: We require your full name to personalize your account and address you correctly.
- Phone Number: We collect your phone number to communicate with you about your orders and account-related updates.
- Address: Your address is necessary for delivering groceries to your doorstep.
b. Financial Information:
- Bank Account Number: We collect your bank account number to facilitate online payment for your orders.
- IFSC Code: The IFSC code is required to process bank transactions securely.
c. Government IDs:
- Aadhaar Card: We may ask for your Aadhaar Card details for fraud protection and to ensure the security of your account.
- Pan Card: Your Pan Card details may be requested for identification purposes and fraud prevention.
2. Use of Information
We use the collected information for the following purposes:
a. Order Processing: Your name, address, and contact number are used to process and deliver your grocery orders.
b. Payment Processing: Bank account number and IFSC code are utilized to process online payments for your orders.
c. Fraud Protection: We may use Aadhaar Card and Pan Card information to verify your identity and protect against fraudulent activities.
d. Account Management: Your personal information is used to manage your account, track your order history, and provide customer support.
3. Data Security
Bharat Kirana employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use secure sockets layer technology (SSL) to encrypt data transmitted between our app and servers.
4. Disclosure to Third Parties
We do not share, sell, rent, or trade your personal information with third parties except for the following scenarios:
- With service providers: We may share your information with trusted third-party service providers who assist us in delivering services to you (e.g., delivery partners, payment gateways).
- Legal Obligations: We may disclose your information if required by law, government request, or to protect our rights, privacy, safety, or property, or that of our users.
5. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When your information is no longer needed, we will securely dispose of it.
6. Your Choices
You have the right to access, update, or delete your personal information. You can do so by logging into your account or contacting our customer support team.
7. Children's Privacy
The "Bharat Kirana" Grocery App is intended for use by individuals above the age of 18. We do not knowingly collect personal information from children.
8. Updates to the Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" will reflect the latest revision.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the data we hold about you, please contact us at:
Email: kamran@manalsoftech.com
Phone: +91-97137 94786
By using the "Bharat Kirana" Grocery App, you agree to the terms of this Privacy Policy and consent to the collection and use of your information as described herein.