We understand that sometimes you may need to return a product. Our return policy is designed to make this process as simple as possible.
- You may be eligible for a return if you change your mind or are dissatisfied with a product for reasons other than damage, defects, or incorrect items.
- To qualify for a return, please initiate the return process within [number of days, e.g., 14 days] of receiving the product.
- To initiate a return, please contact our customer support team at [customer support email/phone number] with your order number and details of the product you wish to return.
- Our team will guide you through the return process.
- Once your return request is approved, we will provide you with instructions on how to return the product.
- Please ensure that the product is in its original packaging, unused, and in the same condition as when you received it.
- Returns will be processed once we receive and inspect the returned item.
- Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part, such as shipping the wrong item.
- You may choose to receive a refund for the returned item or exchange it for another product of equal value.
- Refunds will be processed to the original payment method used during the purchase.
- Some items, such as perishable goods, gift cards, and personalized items, may not be eligible for returns.
- If you have any questions or concerns regarding our return policy, please reach out to us at [customer support email/phone number].
- We reserve the right to update or modify this return policy at any time. Any changes will be effective immediately upon posting on our website or app.
By shopping with Bharat Kirana, you agree to and accept the terms of our return policy.
Thank you for choosing Bharat Kirana!